Common Issues and How to Resolve Them

Modified on Sat, 5 Aug, 2023 at 11:17 AM

Encountering issues while trading on NonCustodial.io? Don't worry—we're here to help you troubleshoot and resolve common challenges. Check out these solutions to ensure a seamless trading experience:

Issue: Trouble Logging In

Solution 1: Ensure you're using the correct wallet (Metamask, Trust Wallet, etc.) and that it's properly connected to the platform.
Solution 2: Clear your browser cache and cookies, then try logging in again.

Issue: Pending Transactions

Solution 1: Wait for the transaction to be confirmed on the blockchain. Check your wallet for pending transactions.
Solution 2: If the issue persists, reach out to our support team with transaction details for assistance.

Issue: Delayed Notifications

Solution 1: Check your Telegram settings and ensure notifications are enabled for NonCustodial.io.
Solution 2: Reconnect your Telegram account if notifications are not being received.

Issue: Trade Disputes

Solution 1: Communicate with your trade partner to resolve any disputes or discrepancies.
Solution 2: If no resolution is reached, open a dispute within the trade to involve our support team.

Issue: Chat Problems

Solution 1: Refresh the chat window or try a different browser if you're experiencing chat issues.
Solution 2: Clear your browser cache to resolve potential chat-related problems.

Issue: Account Security Concerns

Solution 1: Double-check that your wallet seed phrase is securely stored and accessible.
Solution 2: Contact our support team immediately if you suspect any unauthorized access to your account.

Fraud Disputes:

Solution 1: In cases of suspected fraud, open a dispute and upload all the evidence you have to win your dispute legally and fairly.
Solution 2: Our support team will review the evidence and take appropriate action to address the issue.

Contacting Support:

Solution 1: Reach out to our support team via the designated support channels on NonCustodial.io.
Solution 2: Provide detailed information about the issue you're facing for swift assistance.
Solution 3: Submit a ticket

Please Note:

Troubleshooting common issues can help you overcome challenges and continue trading seamlessly.
Our support team is available to assist you with any technical or trading-related concerns.
Explore our Knowledge Base for additional troubleshooting tips and solutions to enhance your trading experience.